Assistant Director of Operations Resume
Jamie Hill
104 Harmony Lane
Pleasantville, CA 91233
(933) 555-1233
Summary
Travel professional with over 10 years experience in the travel management industry. Reputation customer service orientation and ingenuity.
Knowledge and skills include:
• • Account Management Customer Relationship Management
• Travel • Professional Staffing Operations
• Public Relations • MS Office
• Internet and e-mail • Apollo
• Sabre • Visio
• Document Imaging • Pars
Disciplines
Administrative / Management
• verified and confirmed reservations for more than 3,500 timeshare owners booking process up to 100 days and 30 + by telephone inquiries.
• Effectively supervised eight employees, successfully serving as a resource for operational and technical.
• Designed and times since moving up to 22 agents.
• Preparation of monthly management reports complete, completing monthly and annual budgets, control costs and monthly billing.
• needs assessment successfully, provided that the appropriate solutions, and ensured customer satisfaction.
Human Resources / Personnel
• Management of all facets of the HR department, with experience in recruiting, interviewing, placement and evaluation of staff.
• Inspired by the excitement and enthusiasm again to solve very complex issues in the importance of performance and customer service.
Customer service / communications
• Interaction with thousands of customers on a monthly basis.
• A quality team leader conduct orientation and training of agents results in better value for customer service.
• Ability to effectively assist customers irregular and varied in a quiet and efficient.
• Commitment to team leadership / management philosophy, increase efficiency by allowing more customers to serve.
Experience
Community Resorts, Virginia Beach, VA
1999 – Present
Deputy Director of Operations
• Management of all aspects above 3500 opeartional owners, including forecasting and problem solving, documentation and registration, and ensure the complete satisfaction of the owner.
Octagon Airlines, Fairbanks, AK
1989 – 1999
Services Supervisor
Education / Training
Manning Travel Schools, Inc., Miami, FL
1989
Traveling
Continuing education, including: Advance to run again, leadership principles, Beamis Advance complaints, Emergency Response, drug and alcohol education.