Business Development Specialist Resume
Casey Catello
601 Harmony Lane
Pleasantville, CA 91238
(922) 525-2234
Business Development Specialist
Marketing and communications
Highly concentrated and highly respected professional with experience to produce successful results. Known for strong leadership and motivational skills that consistently produce positive change. Thorough and detailed with effective problem solving and analytical skills. Articulate communicator and refined, demonstrating excellent interpersonal skills at all levels. Flourish in projects with tight deadlines in unpredictable environments. Sincere and honest with a high level of personal and professional integrity. Spurred by new challenges. A true team player, committed to the success of the organization. Basic skills are:
• Customer Relationship Management • International & Intercultural Experience
Currency Conversion • • sound decision making
• Project management • Concurrent Fairs & Exhibitions
• Leadership, Training and Presentations • Research & Reporting
• Strategic Planning • Market Research and Development, Global Markets
Multi-lingual: Fluent in French and Spanish. Conversation German and Portuguese.
Career
SoarTravel.ca 2001 – Present
Customer Service Representative Bilingual
Soar Travel Service, Calgary, Alberta 2000 – 2001
Initially hired to provide comprehensive services as one of the five directors on this trip office. Renowned for exemplary customer service while preparing for hotels, airlines, car rentals, cruises and vacation packages nationally and internationally. Recognized skill set and selected as one of 60 employees to support the company’s online division.
• Strong focus on results achieved and often exceeded monthly sales quotas, earning multiple bonuses, gifts and cash prizes.
• the customer base and sales have increased at the forefront of innovative marketing ideas, such as hosting a theme party and a customer appreciation night.
• Considered the “go to” person tactfully handling difficult customers, and operational concerns during the absence of the manager. It also addressed all the technological changes, improvements and maintenance.
• Selected to travel to visits confidential global marketing this vital cultural information to colleagues and managers.
• Maximize customer retention by working after hours and weekends to ensure the company’s expectations of services are delivered as promised.
2001
Junior Team Canada Trade Mission to South Korea and Japan
Got that one of the forty positions of 500 candidates in the team sponsored by World Vision. Rigorous competitive process resulted in the development of strategies for developing effective marketing platforms. The candidates were followed by innovation, together with copies presentation and interpersonal leadership skills. Studies of etiquette and protocol security for Japanese and Korean companies.
• Worked on Korean and Japanese embassies, Korea Trade and Investment Promotion Agency (Kotra) and Japan External Trade Organization (Jethro)
• Participate in briefings and written reports completed important in Thailand.
• Market and the preparation of franchise South Korea Market Research Report Center within the Ministry of Foreign Affairs and International Trade. Published: www.infoexport.gc.ca
• Writing marketing opportunities in South Korea and Japan for the DeVry Institute of Technology. Well-designed marketing strategy accepted and implemented by DeVry.
Quick trip, the mall at sunset 1996 – 1998
Travel Agent
Provided full range of travel services. Balanced skills in time management by conducting academic studies and work for this established company.
Education and special training
University of Calgary, Calgary, Alberta 2001
Bachelor of Arts, Social Sciences
Economic Policy and International Relations Minor: French General
Forum for International Trade Training 1996
Certified International Trade Professional
(Expected completion – Spring 2005)
University of Calgary, Calgary, Alberta 2001
RESEARCH METHODS
Ministry of Foreign Affairs and International Trade 2001
Internet Research
Southern Alberta Institute of Technology, Calgary, Alberta 2006
TRAVEL counseling program
(Honours CTC certification)
Calgary, Alberta, Southern Alberta Institute of Technology 1996
Business Communications – Public Speaking
Computer Skills
MS Office, Apollo / Gemini appointments, Turbo Sabre, the Global Accounting Matrix Plus, SPSS, Internet research, and HTML.
Volunteer History
Member: Youth With A Mission
(6-months, between 1998-2000)
• Worked in orphanages, leper hospitals, the slums and rehabilitation centers in Australia, India, Switzerland, Hungary and Brazil.
• Organized visits, the procedures for issuing visas and vaccinations at the same time, the leadership team of international students volunteer to work in Brazil. Provided cultural awareness events and created a moral activity adding to minimize culture shock. The flexible nature of work in an efficient manner the conditions of life radically different.
Personal
“… Is a natural leader with many talents and gifts. She is a young lady who once set his mind to a task is perfectly capable of achieving the results of the highest degree. ”
Sara Sterling, Chief Secretary of the Department
United Nations University, Brisbane, Australia