Business Manager – Contracts Resume
Renée McEnvoy
704 Harmony Lane
Pleasantville, CA 94 788
(966) 567-1264
Summary
Very professional business with a continued success made revenue growth, exceeding business objectives, and increase operational efficiency levels in the organizations of several million dollars.
Areas of Expertise:
• Organizational Management • Business Development • Sales
• Strategic Planning • Marketing • Accounting
• Benefits Administration • COBRA • HIPAA
• Employee Benefits • ERISA • Customer Service Programs
Education
Eastern Connecticut State University, Willimantic, CT 2002
MS, management
University of Connecticut, Storrs, CT 1997
BS, business management
Professional Background
Health, Hartford, CT 1998 – Present
Commercial Director
Management of all aspects of the review and analysis of contracts, riders, policies and certificates. Directed team on a daily basis. Participation in research projects as needed.
• played a crucial role in ensuring compliance with regulatory standards involves benefits.
• Increased levels of customer loyalty in the highly competitive market, offering exceptionally high quality service to all customers.
• Served as primary contact between the organization and customers, which resulted in the resolution of various outstanding issues.
2001 – 2002
QUALITY ‘critical SENIOR / AUDITOR
Managed all aspects of clients in auditing and documents of the members. Studied differences in the accounts and results of management reports. He attended the troubleshooting efforts. Sustained benefits and hiring process.
• Streamline business processes and daily productivity levels rise significantly.
• Increased levels of customer satisfaction in highly competitive markets, maximizing revenue potential.
1998 – 2000
BENEFITS Access Coordinator
Providing exceptional level of support for the compensation disclosure and management of customer care. Initiatives undertaken by the team on a daily basis.
• Communicate with members of the matrix, including contracts, compliance, claims, research, sales and TBI.
Good cleaning aid, West Haven, CT 1992 – Present
Operations Manager
He directed the organization’s daily operations. Customer interaction and customer-controlled service initiatives. Performs administrative functions of the business effectively.
• Created and implemented strategic marketing initiatives, leading to wider customer base in a saturated market.
• played an important role in the functions of sales, resulting in sales levels optimized.
• Financial responsibilities handled, including budget management, accounts receivable, accounts payable and cash flow management.
Training
Business Leadership Seminar Series
Negotiation skills
Computer skills
Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, QuickBooks, Quicken