Business Support Manager Resume
Jordan Winters
614 Harmony Lane
Pleasantville, CA 94581
(921) 553-1234
Summary
Proven ability to identify and exploit market opportunities to accelerate expansion, increase revenues and improve profit contributions in a variety of industries. Built a reputation for its achievements in contract negotiations and account for persuasive communication and negotiation with a strong hard against the fence-building.
• Account Management • Proposal and conservation and presentation
• Strategic planning • Leadership team
• Business development service and client liaison •
Sales and marketing
• sales exceeded the target by an average of 150% of the 220 sales representatives.
• Ranked among the top 5% of the whole month, and reached its highest award for “Best of the Best” and the exceptional leadership and personal contribution.
• Increased new business, 22% within the first year and is steadily increasing, 14% later.
• Cold call, service and maintenance of 100 + small business accounts in a large metropolitan area.
• Received “Rookie of the VIP room” Award for outstanding sales in 1988.
• Increased sales by 17% in one year to help clients achieve their marketing objectives.
Business Operations
• Administration of a million dollar annual budget, monitoring reports daily subsistence expenses in the estimates.
• successfully negotiated a half million dollar grant a refund of the formation of the State of Idaho, will allow companies to carry out the necessary training.
• created, developed and implemented all recognition programs, contests, events and incentives on a daily, monthly and quarterly.
• Control of multiple software applications, including Microsoft Word, PowerPoint, Excel, Publisher, WORDS, IEX and Lotus.
Management training and
• Directed a team of 20 customer service representatives, training, monitoring of progress, development and evaluation of personnel.
• Led a team of up to 19 “Top Team Award”, from a maximum of 30 teams.
• consistently recognized for many achievements, promoted to supervisor within six months from the date of hire.
Customer Relations and Communications
• Developed and maintained key relationships, community events and programs with several area and national philanthropic organizations.
• Served as liaison between the company and the Microsoft team, selected by an outsourcing / release of the Microsoft Network in 1995.
60-90 • customer service calls handled on a daily basis, to successfully solve customer service issues.
Relevant Experience
Helix International, Boise, ID 1993 – Present
Business Support Manager
Bradford Business Associates, Clearwater, FL 1987 – 1993
Sales Executive
Global management concepts, Bellevue, OH 1979 – 1987
Advertising Sales Executive
Education
University of South Florida
Bachelor of Arts, Mass Communication and Public Relations