Business Unit Director Resume
Frances O ‘Malley
613 Harmony Lane
Pleasantville, CA 94513
(932) 513-1333
Professional Summary
Chief Project Manager with 19 years experience in providing consulting services, strategic planning and sales training for the insurance industry. Noted leadership skills and management on the financial statements underwriting and risk selection.
Strengths Key Management
• Directed team of account, insurance and leaders of the insurance group is 50 to 100,000 deaths.
• recruited, trained, motivated and retained valuable talent.
• Training materials created and selected the appropriate experts to carry different kinds of universal life insurance.
• Equipped with a new subscription class retailers and Underwriters Group Basic Life, Optional Life depends on life, short-term disability, long-term disability, dental, medical, stop loss, retrospective premium, minimum premium, ASO and responsibilities limited.
Work History
SFB, Chicago, IL 1990 – Present
Director – Business Unit
• Led department’s financial results, which exceeded the average rate of about 92% in 1999 and 2000.
• Department motivated to produce 100% of the time new customer deployments in 2000. The results were 50% higher than the average company.
• Working with sales, dealers and customers to increase revenue and profitability, retained 95% of customers, customer retention lever to recognize opportunities for additional sales to existing customers and to make good financial decisions to attract new quality businesses.
• Directed a team of account (size from 10 to 21 employees) to provide assessment services contractual, financial, underwriting and insurance risk group of key accounts from 3000 to 25000 + lives.
• Combined medium-sized (200 to 4,000 lives) and large (5000 + lives) the acquisition of new business, underwriting and accounting functions renewal season for the Chicago area. The result was a single cohesive team is responsible for $ 2 billion in annual deliberations.
• Project Contract Management Team of 50 experts organized to address the workflow, IT systems, controls, and state insurance regulators, and compliance issues that relate to the group of production and distribution of the specifications. Led to a change in the address of the control processes the results, create job aids to assist the Account Specialists in the production, and wrote the guidelines and administrative procedures for the issue to educate and communicate the process changes across the enterprise .
• Management of team that developed the description of the attributes of online performance management program to include forms of employment specific criteria and the appropriate language to describe the various rating categories, messages and qualities of jobs. Management has the idea that best practices and a significant time savings.
• Participation in the conversion of a mutual insurance company to a corporation. The sales helped establish funding mechanisms and premium bookings paid in advance to cover the needs of clients and maintain a precious commodity.
Zane Company, Chicago, IL 1985 – 1990
Responsible for signing
· FAQ nine insurers and the manager of the regional team.
• Manage document retention, according to company guidelines.
Doyle and Associates, Chicago, IL 1983 – 1985
Underwriting Assistant
· FAQ nine insurers and regional team leader.
The webmaster of the flow of paper in the office including mail, fax, data entry and distances from various speeds.
• Manage the database and supervised the collections.
• Manage document retention in accordance with company guidelines and check closures.
Licenses / Courses for Industry
• Shaw-Lawson Associates: Competitive analysis of online reporting and financial Expense Management
• Quality Prism Company: Quest 2001: Training PDCA (Plan, Do, Check, Act) to process redesign
• Skillpath: Coaching and team of managers and supervisors
• Ingrid Wallace Presents: The dynamics of their colleagues: “The precautionary principle”
• CareerTrack: Building effective customer service
• NASD Series 6 and 63 – (Registration is no longer active in the current position)
• LOMA parts 1,2,3 and 6
Education
University of Michigan, Ann Arbor, Michigan
BA in English