CEO – Global Securities Resume
E-mail: @ drew.sterling aol.net
441 MB Shimmer Road
Mountain View, Hong Kong
Senior Executive Managing Director • • • Group General Manager, Vice President
Associate, Securities Institute of North America
Strategic managers are accustomed to large-scale global operations in different cultural environments. Expert in selecting and managing processes, improve their internal structures and the promotion of multi-skilled team of know-how through nurturing guidance and leadership inspiration. Commitments have lasted for operational, strategic, technology and change management roles, culminating in the executive leadership and global investment and leadership in regional operations in Hong Kong, Singapore, Indonesia and Korea.
Strengths include professional
Ü multi-site, multi-cultural management operating
Global Vision and Planning
Ü Strategic Planning
Ÿ Relationship Management
Ü Redesign
Ÿ Improved productivity
Ü Project Management
And leadership team
Ÿ Issue management
And manage expectations
Ü Change Management
Ü risk assessment
Cost optimization and containment Ÿ
Ü Consensus-Building/Mediation
Ÿ compliance issues the government
Business Experience
BANK OF HONG KONG, Hong Kong 7/2003-Present
Regional Head Asia Equity Operations / Operations Manager Hong Kong Security
Promotion to manage the security of Hong Kong, has rapidly expanded in a double operational role in a wide geographic area affected by a global “flat” in the financial industry and the negative effects of SARS. In addition to these questions has been a sharp decline in the morale of the regional offices and board members openly express political issues.
These external and internal forces has become the catalyst for the opening of a complete program, companies must reduce costs, improve efficiencies, support sales of new products, development of income growth, and repair relationships.
Main costs of the project:
Designed business case outlining the benefits of efficiency, cost and productivity of a technology upgrade proposed loan to the transition of existing systems of financial regulation at a global standardized platform.
Winning the green light from the Board of Directors, presented the stages of multi-technology project from concept to successful implementation. With the potential for mistakes cost millions in lost revenue, the project affects 13 markets in Asia, global customers, business and Asian equity global bank, which requires meticulous testing and implementation.
Maintenance of public expectations and communications, handling the pre-and post-deployment of resources, to analyze alternative solutions, leading the planning of projects and establishes a critical need for “plug in” components to meet the specific needs of the region. The design of all key criteria:
Ÿ Cut 1 million in technology costs each year through reduced need for redundant hardware and the elimination of maintenance contracts.
And save $ 5 million due to the small size and greater efficiency.
Increased customer satisfaction through faster, streamlined electronic services, which exceeded the return to the previous system. Now customers after the experience rapid electronic contracts, with less administrative input required.
Business Experience
Other contributions / Highlights
Ü has made service improvements and reducing errors through a consolidation process that eliminates the role of duplication of work between London and Asia to the clearing and settlement of transactions in the Asian market. Benefits of the treatment zone by the centralization of Asia available to customers with better service and faster, cutting the flow of information duplicated, and reduced labor costs.
Undertook a comprehensive review as part of an organization to comply with the directives of the investment company of the Euro Bank management. Examine customer sites, communication methods, the constraints of the local market, the tax consequences and costs of compliance on a number of alternative options.
Regional Director of Client Services and commercial Date (C & TDS) (11/2000-7/2003)
Chaired the daily “middle office” operations, information flow control, is reconciled and found results as a basis for continuous improvement. Maintain customer relationships, assess risks and ensure compliance with wage and productivity goals.
The main charges:
Ü functional conflicts identified in New Zealand, USA, Australia, Taiwan, Korea and India, and started the final event, becoming the Asian reserves, which proposed a seamless transition to a global platform and complies with all legal and compliance issues.
In the absence of additional resources for the project won the support of stakeholders in London, America and Australia, to support the initiative. Personally revised process, sought and obtained approval from the tax, legal and compliance experts and acceptance of change influenced by customers.
The results are impressive:
ê better customer service with a global operation.
a saving of $ 50 thousand a year, reducing the need for business support staff in the United States and London.
• Quality initiative has led to a new system designed to identify and resolve issues surrounding the system in London and Hong Kong, which has affected the customers or supervision. Initiated a process to categorize things, to produce reports and a forum created for the priority and resolution. Protected as well as $ 2.2 million funding to develop protocols completely.
Analyze, develop, and won widespread acceptance by stakeholders to implement a significant cultural and organizational change in the DOM after the initiative to seize the opportunity to provide service globally through the concept of a period of three “rounds” of Hong Kong, London, and Stamford, will replace three separate companies with separate duplicate processes. The project was a great success in reducing the time the forward contract states alone, 60%.
Sales Support (1/2000-11/2000)
The role was created specifically to give an “Introduction” in Hong Kong before the appointment of senior officials.
Ÿ Founded new CRM program designed to support traders and sales staff in Asia-Pacific, London and the U.S. for Asian equity business. Central point of contact for customers with special needs, and operational issues.
Risk of errors eliminated and reduce duplication of efforts with the launch of the implementation of an STP link that automates the production of commercial contracts and commercial establishments. Productivity enhancements requested 30% reduction in labor costs through staff reductions. They identified 350 + non-standard “exceptions” cut to 10 just before the implementation.
The business experience
POTTER SECURITIES PTY LTD MARBURN, California, 9/1994-1/2000
Director of Private Client Operations (4/1998-1/2000)
President of Private Client Operations (3/1996-10/1997)
Operations Manager / Associate Director (8/1995-3/1998)
Summary of major achievements (1994-2000)
Ü restructuring operations to improve efficiency and compliance. Personally produced the first political money laundering for a company [as] a revolutionary change that eliminated the appropriate accounts of the opening sales team, with strings and documented internal controls.
And processes designed to leverage the capabilities of Singapore to prepare for future business Australia global growth following a takeover by Bank of Hong Kong.
Ÿ The total separation of two separate actions within ten days after the merger, without loss of activity due to system failures or process. Division of Personnel to appropriate areas, contact the Exchange to ensure no loss of priority for system controls, as amended and affected customers.
Ÿ delivered a number of economies by centralizing operations renegotiation of information services and sound management of working capital.
Ü management systems and processes established to ensure separation of duties, supervision and management reporting activities.
Ÿ Implementation of the “Private Client Operations and risk” to zero management divisions.
Ÿ policy monitor run the risk of exposure, the application of compliance, credit and business.
Ÿ formulated and managed future operational vision of systems, processes and procedures.
And reduce administrative costs as a result of a comprehensive review of the credit-control protocols.
Previous projects
Ÿ Equityman Ltd, Senior Research Analyst
Ÿ Cruickshank, Melon & Co., Senior Research Analyst: Industrial
Securities Corporation and National Project Officer
Ü target Pty Ltd., Merchandise Director, Human Resources Director
Ÿ The California Department of Education, Science & Math High School Teacher
Education and Training
M.Sc.
University of California
Graduate Diploma in Securities
The Securities Institute Hong Kong
Bachelor
University of California
Postgraduate Diploma in Education
University of California
Additional training:
Power Process, University of Warwick (UK) • Lead a Winning Team • • Senior Executive Program prevention program harassment / discrimination • Managing Change • Strategic Programme for senior Alchemy (INSEAD, France) • Fundamental Hedge Fund • Global Leadership and Diversity • Leadership Program in a global organization • • Leadership and strategic influence network management • competitive global
Administrator
Shows limited market
Agribusiness Services of California Limited
Narwa Pty Ltd
Around & Company Pty Ltd