Computer Support Resume
Stacey McGovern
601 Harmony Lane
Pleasantville, CA 94588
(921) 355-1134
Support Specialist
• Reliable and diligent IT professional who manages multiple tasks and work well under pressure. Experience in installation, troubleshooting and repair of hardware, software and peripherals, as well as training of end users.
• Apply the method of consultation for problem resolution. Very patient. It offers clear explanations and simple and works closely with people to develop solutions to computer problems. Find a position that requires the creation of systems and processes to improve quality, productivity and profitability.
• 95/98/XP Windows / NT 4.0 • Outlook 98/2000/XP
• Microsoft Office XP • Internet Explorer 5.0/6.0
98/2000/XP • Microsoft Project • Netscape Navigator 6
• Microsoft FrontPage 2002 • ArcServe IT
Experience
Meanwhile TECHNOLGIES INC., Bloomfield, NJ 2000 – 2004
Computer analyst support, administration and education in counseling nonprofit environment. Company is a government contractor employs 1,000 people nationwide, 30 in Bloomfield.
2002 – 2004
Program Analyst / Computer Support
Network and systems
• Save more than $ 50 000 by Network Engineering for the temporary relocation of the office until the permanent system could be installed.
• LAN connected permanent company. All cables connected to the network, 30 workstations and hubs and switches connected. Building capacity for 30 additional jobs.
• Installation and configuration of computers and laptops configured for the RAS and the docking station on the LAN.
• Supply of Windows NT Workstation operating system and configured for TCP / IP network such as DHCP, WINS and DNS settings.
Troubleshooting
• investigate and resolve problems with workstations and local area network, such as IP resolution, wiring problems and erectile device.
• Supply of software and shooting problems, including Microsoft Windows XP, Office XP and Internet Explorer 6.0.
• money saved by repairing computers, printers and copiers to replace disks and other parties related to the outsourcing of costly repairs.
Training
• Upgrade computers Microsoft Office 2000 to Office XP and end users trained on the changes and additions of new software.
• Increased productivity and reduced costs for education, without making software in-house training. Focused on teachers, dozens of links to basic repetitive tasks, including creating personal address books and public folders on the network.
• Conducted new hire to direct the Office increased by 2 people to 30 people. Topics such as e-mail procedures, an electronic timesheet and the end of your practice.
Analysis
• Organized, monitor and maintain financial records and documentation of all government contracts.
• Developed and produced reports and recommendations to project managers on the inventory, use and performance of all equipment.
• Implementation of the new inventory system for hardware and software to help track accountability, reparations and the value of the equipment.
2000 – 2002
Administrative support / coordinator training
Results
• hired full time as an administrative assistant, after the interim 6 months. Promoted after 6 months software developers and computer support for the excellent troubleshooting, computer support and training.
ISO
• selected to lead the ISO 9000 and ISO 14000-certification process. Scholars claim, provided training in ISO, the implementation of the plans created, conducted internal audits and coordinated projects of the ISO.
Recruitment
• Interviewed 50% of the contract and makes hiring recommendations.
Education
• selected to form other administrative assistants and new employees in large government office procedures, software and equipment.
• Commodity Contracts, and off the track and training courses and training for all workers.
Systems
• devised a classification system and the monitoring process for all of society in response to stricter government mandates on employers.
• Developed set of procurement procedures and processes, which has improved the accountability for purchased goods. Generated newspaper articles and board have been delivered.
Shopping
• research and purchased more than $ 100,000 in office equipment such as computers, scanners, printers, copiers, fax machines, digital cameras and office supplies.
Project Management
• government programs supervised the project and the timetable for project managers and ensure that deadlines were met. Validated effective billing man-hours to the project. Created reports and graphs to share and manage project teams.
Office Manager
• Opened a new office to negotiate agreements and postage, office equipment and automated services.
• Done extensive travel arrangements for 8 people.
• Drafting correspondence and prepared by the ministry.
World Music, Jacksonville, Florida 1997 – 1999
MANAGER
Managed and scheduled 6 people, open and closed shop, products ordered and managed stocks, customer complaints resolved, ran promotions and sales, created and implemented the anti-theft feature.
Training and education
University of North Florida 2000
BA in Political Science
Support for Microsoft NT Server Enterprise Technologies
• Networking Essentials
• Support for Microsoft Windows NT Core Technology
• Internetworking with MS TCP / IP, Microsoft Windows
• Microsoft Windows NT administration