Computer Systems Technician Resume
Lee Robertson
601 Harmony Lane
Pleasantville, CA 94338
(923) 551-1134
Professional Profile
Versatile, highly motivated, results-oriented individual with proven performance in analysis and systems design, computer training, project management / program, strategic planning, customer relations, business administration and management of operations. Extensive experience in all LAN / WAN topologies, network administration, E-mail and Internet systems and PC and mainframe environments. Skilled in the analysis of user needs and coordinating system designs from concept to implementation. Excellent analytical, organizational, communication and interpersonal skills. Proven ability to work independently or as part of a team to achieve the objectives and goals.
• Systems analysis, integration, life cycle • client-server technology
• Wide Area and Local Area Networks • E-mail and Internet
• Reduced cost of network security through technology •
• Disaster Recovery • System Integration of Communications
• multi-vendor environment • Operations and Business Process Reengineering
Configuration Management Training and Support • •
Career Overview
More than 10 years of experience in owning and operating computer consulting business, which provides analysis and systems design, installation, testing, training and support systems / networks and applications in multi-user company. Open the first company after graduating from college.
Management and project management
· Co-founded and built two successful consulting, systems analysis, product development and business support services.
· Activate involved in all aspects of the business, managed the daily operations of up to seven service / support employees. Management control, sales, customer service and technical support functions.
Head to be negotiated all proposals aiming at the best price and service, the president of the initial agreement to final and ongoing operations.
• Involve in marketing practices, advertising, promotions, public relations and customer service.
· The negotiators on the long-term agreements with state agencies, universities, firms, and corporations.
• Supervision of the initial system analysis, needs assessment and resolve all issues related to the design of various applications and development, support and customer service, design and implementation status of LAN / WAN, file servers and workstations developed end-user training and system documentation.
• If well-versed in the design of network systems. It comes from back-up and documentation of computer systems and security.
· Hard of proven performance in the development and business development resulting in increased productivity and sales revenue.
Training and Support
Long · Experience and knowledge of electronic and mechanical equipment, training and technical support of society in all system analysis, design, installation, troubleshooting, maintenance and repair and upgrade.
· The end of the training master their knowledge of the system and ensure that their skills in the techniques and applications in record time.
° provided to customers through the company to training, if necessary, and requested the service and support systems. It is used both in formal classroom settings and one-on-one personal instruction.
· Designed and developed training programs and materials used in the training of customers in the use of networked systems.
RELATIONS WITH CLIENTS
Number of personnel treated at the site of testing, inspection and implementation of solutions for many businesses throughout the Tampa Bay area.
· Cultivated and maintained professional relationships with key people. Work closely with end users to analyze the current software / hardware requirements, and programs presented / equipment to meet this need, provided technical support and documentation of the end user.
· Maintaining excellent customer service to special needs and service issues, to meet specific customer needs, wants and needs.
· It uses diplomacy and tact in all situations to ensure customer satisfaction, promote goodwill and to ensure repeat / referral business.
• Service quality monitoring; involved in daily contact with customers to identify and solve problems. Successfully solve problems and concerns.
TROUBLESHOOTING / MAINTENANCE
· On providing support and services for data and voice network architectures, PC / LAN / WAN technologies, applications and databases.
Hypothesis • 24 hours on call responsibilities of key projects in the implementation phase.
· Care, support and maintain network systems, operating both on site and by phone.
· Maintaining and upgrading the systems needed, and when the executives left the company.
· Provided backup procedures to ensure the hardware / software use at maximum capacity and minimize the loss of production time for users.
Work Experience
Maxwell Management, Palm Harbor, FL
Owner / manager, Consulting, 1999 – Present
Increased annual sales from $ 250K to $ 750K; customer base doubled successful re-development of policies and procedures and better marketing techniques.
Octagon, Inc., Largo, Florida
Owner / Manager of Consulting, 1992 – 1999
Sales increased by $ 300K during the first year is $ 1.4 million when the acquisition in 1999, through attention to detail, the increase in marketing strategies, and commitment to providing superior customer service .
Education / Certification
University of South Florida
B.Sc. Computer Science
Microsoft Certification (MCSE)