Computer Technician – Best Resume
Lynn Cordova
18 213 Sunset Circle, Ocean Beach, CA 12 113 / Tel # (639) 535-0065 E-mail: lynnc1@myisp.com
Technical equipment
SUMMARY
Computer support technician with more than eight years of experience in providing technical assistance to professionals. Evidence of ability to integrate computer skills, customer support experience and related training exceeds the technical, commercial and customer needs. Adept at solving problems and resolve problems while minimizing customer stress levels. Professional certified by CompTIA and Microsoft.
SKILLS
· Systems Office
• Assist Operations Office
* Technical Support
· Education
· Customer Service
• Maintenance of the system
· System Adjustment
• Diagnosis
• The repair parts
• Microsoft Windows
• Microsoft Office
• Microsoft Network
EXPERIENCE
Industrial Savings & Loan, San Diego, California
1999 – Present
Computer Technician
Helped the financial and administrative staff with hardware and software problems, provided help desk and owned and network issues to resolution. Performed the maintenance of personal computers and peripheral equipment, identifying problems and appropriate solutions. Installed operating systems and applications and demonstrations conducted technical training.
· Built, maintenance and repair of computer systems to improve speed, reliability and efficiency of operations.
· Demonstration of high quality, results-oriented, customer service and fast and professional support to instill confidence in technical advice and directions.
• Reduced stress levels of customers by adopting an attitude of cooperation and positive attitude to every task and assignment.
· Receives prices to customers of many awards.
Helix International, San Diego, California
1996 – 1999
Help Information Analyst
Personnel for the newly created Help Desk function that provides assistance to computer users via telephone and e-mail. Maintained and trouble ticket system to store and track calls from users’ e-mail. Refers to common problems and complaints, the expansion of a network-level technical lead interference.
· Collection frequently asked questions and wrote formal answers to ensure the accuracy of responses and consistency with other Help Desk personnel.
• Analysis of common problems and consultation with the Training Coordinator to design and deliver training courses to solve problems.
Actively monitored and tracking trouble tickets, reducing the average response time from three days to two hours.
· Upgrades prototype system to identify potential problems and learned to operate and troubleshoot new systems.
Library Technologies, Inc., El Cajon, California
1995 – 1996
Desktop Support
Office support for specialized hardware and software used in public libraries. Built-in LAN servers and workstations. Installed and configured Citrix Metaframe Winframe and workstations. Software configured according to each need a librarian.
• Create and edit documents for installation and training manuals.
• If client education software for the online catalog to ensure a positive experience at first.
Fault tolerant · Discs Designed for customers in the event of disk failure. Minimizing non-productive time due to equipment failure by 28%.
• Increased visibility of library programs and services by creating web sites.
· Migration of users of Windows NT 3.51 to Windows NT 4.0 Terminal Server.
Bradford Associates, El Cajon, California
1994 – 1995
Technical Support Specialist
He has provided technical assistance to 125 staff, assisting with network access, printing and use of software applications. He has contributed to the coordinator to administer a network of over 145 workstations, spanning three positions. Performed routine maintenance and backup of user files.
°, followed the procedures of the department to buy, configure and install new hardware systems and recycling, maintaining corporate standards system compatibility.
• Establishment of a relational database to maintain inventory records hardware and software, ensuring compliance with software licenses for all facilities.
• Layout of systems and application documentation, informing users of the training opportunities in the learning center of the company.
EDUCATION
San Diego State University, San Diego, California
Bachelor of Science (Computer Science), 1994
CERTIFICATIONS
Microsoft Office User Specialist: Word, Excel, PowerPoint, Outlook, Access, FrontPage
Microsoft Certified Systems Engineer
Microsoft Certified Professional
CompTIA A + Certified Professional Services