Computer Technician – PC Repair Resume
Renee McEvoy
634 Harmony Lane
Pleasantville, CA 94 538
(925) 135-1134
Goal
Computer Technician position using training, certification and experience in computer services and customer support.
Strengths
• Build, maintain and repair computer systems to improve speed, reliability and efficiency in the operation.
• Try to always promote high quality, result oriented, customer service, prompt, professional and supportive.
• Assist customers with hardware and software problems, troubleshooting, and resolving a wide range of performance issues.
Technical
• Hardware: Installed and serviced system boards, processors, memory chips, power supplies, video and sound cards, hard drives, floppy drives, CD-ROM read-write, DVD drives, Zip drives, floppy tape, scanners, modems, cameras and printers.
• O / S: Windows NT Workstation and 3.1/95/98/2000, Macintosh, DOS and Novell NetWare 3.12.
• Software: Microsoft Office (Word, Excel, Access, Outlook and PowerPoint).
Experience
Highland Computer Center, Spokane, Washington 1999 – Present
Computer Technician
Service carried home warranty through Washington and Oregon.
• Parts repair, maintain and replace, tables, and facilities of Dell, Compaq, Toshiba, Hewlett Packard, Packard Bell, Xerox and computers.
• Performed troubleshooting of personal computers and peripherals, identifying problems and proposing solutions.
• Installation and provided technical training / demonstrations on working with Windows 98/2000 and Internet access.
Reed and Associates, Spokane, Washington, 1996 – 1999
Customer Service Representative
• Provided customer service on Prodigy accounts, resolving billing problems and help with technical support.
• Participation in the marketing campaign to retain members.
Education
Spokane Community College in Spokane, Washington 1999
Computer Technology
Currently enrolled in the Intensive Course Network + exam preparation
Learning Center in Spokane, Spokane, Washington, 2001
Post Doctorate
A + certification courses
Advanced Career Training Center, Spokane, Washington, 2000
Certification Program, Professional Support
Advanced training in Windows 2000/NT, Microsoft Office, and Novell
Washington College of Technology, in Spokane, Washington 1999
PC Repair Course