Customer Operations Specialist Resume
Jamie Hill
604 Harmony Lane
Pleasantville, CA 94188
(915) 155-1334
SUMMARY
I am looking for technical support or help desk position, where the award-winning experience and proven track record and excellent work ethic will add value. Accustomed to long hours in pursuit of corporate objectives.
TECHNICAL SKILLS
· Sound experience includes troubleshooting and repair support of networks, hardware and software. Particular expertise in network servers based on Windows.
Ability to Superior communication and customer service. Expert to maximize productivity through the effective use of both internal and external customers.
· Software: Veritas Backup Exec, Symantec Ghost 7, PC Anywhere, Microsoft Office 97/2000/XP, Outlook and Exchange.
· Networking: Hubs LAN / WAN, TCP / IP and Ethernet.
· Operating systems: Windows 9X/ME/NT/2000, Novell NetWare 4.5/5.0, UNIX and MPE.
Education / training
• A + Certification: Basic Hardware and operating systems (2002).
Bachelor of Science · Application: telecommunications management, Devry Institute of Technology, Addison, IL (2001). GPA: 3.3. List of terms of multiples of Dean while working 30-35 hours a week. The course includes an introduction to computers, system components, software, Windows, UNIX and other operating systems, network structures and data systems.
EXPERIENCE
Customer Operations Specialist: Data Center, Centerville, IL
2002-present
Provision of services and remote support for corporate customers with SBC phone systems.
· Beach to provide support for Novell 5.0 network office and the department.
· Month of workers in June 2002, the management of the most technical support (1364 calls) among the team of 15 technicians. The award-winning after only two months in its place.
Data Center Operator: first insurance, Centerville, IL
2000-2002
Maintained and monitored network servers under the second shift, working independently.
° provided troubleshooting network and servers. Features proactively assisted help desk, printer support, hardware, software and other technical problems.
• Copy up and restore critical data on Windows NT/2000 and HP 3000 MPE mainframe.
• A played a key role in the successful upgrade of 300 PC. Installed, tested and deployed Windows 2000 and related software. The changes documented and training to end users. Due to streamlining operations, eliminating the need for full time support staff.
· Backup and transparent data recovery procedures. The programmers have worked to build and test applications monitoring. He has written guidelines for documentation and training. Therefore, to cut the follow-up time of 25%, while the media support requires more than 10 months together.
Previous experience as Assistant Controller for Datapro, Inc., when he was in school.