Customer Service Assistant – Banking Resume
Robin Saunders
631 Harmony Lane
Pleasantville, CA 94 318
(915) 555-3334
Customer Service • • The management of banks
Customer-oriented professional, recognized throughout the career of distribution pumps, personal attention, while maintaining composure in the fire and juggling many tasks and challenges of specialized care and discretion. 2 years of experience in the banking sector in a dynamic customer care, has been cleaned the ability to analyze problems, provide clear and precise answers, and adapt communication to suit the situation. Will fame shoulder the burden of extra work, coordinating the daily operations, and “Come” and management positions. Superior management, analytical and problem-solving strengths to sustain a true affinity with the people and the need to improve the reputation of guiding the company through service excellence.
Professional strengths include:
Ÿ complaint / query resolution
Ü Customer Communications
Streamlining processes and
Productivity improvements Ÿ
Crash Analysis Ÿ
End of day reconciliation activities
Ÿ records management
Ü customer needs assessments
Ü Relationship Management
And staff supervision / training
Production of documents
Ÿ Workflow Management
Ÿ precise calculations
Ü Customer Loyalty
Ÿ Form Re-design
Ÿ Back and Front Office Operations
Technology Snapshot
Microsoft Word, Excel, Access, PowerPoint, Outlook, Internet, e-mail
• HTML • Javascript • Visual Basic 5 Windows 2000/98/95
Developer 2000 Forms 4.5 and Reports 2.5 • PowerBuilder 7.1 • Oracle
Highlights the experience
· Cut the rate of complaints from 75% to 30% for a global financial services provider developed standardized work procedures that have overcome operational deficiencies that cause work delays and errors.
· Exceeds the performance of their colleagues, often serving up to 100 customers each day in a high-bank, where customer requests were often long and time consuming.
Reputation · as a competent problem solver, customers were willing to queue for a long time convinced that the problems will be thoroughly investigated and resolved.
Been appointed to manage the project, ADCO Buhasa Technip Engineering, high-profile task of producing about 20% of the company’s total sales. President of the entire project documentation, presentation, report generation, reception, and correspondence.
· Made presentations technically accurate and graphically strong balance sheet to interpret and present information on a monthly, quarterly, semiannual and annual increments.
Employment Summary
HSBC Bank Middle East, Abu Dhabi
2001-2003
Customer Service Assistant
Engineering company Technip, Abu Dhabi
1999-2000
Project Secretary
JOBSCAN the hiring of consultants in Abu Dhabi
1999
Receptionist / Secretary
Chronic Experiment
HSBC Bank Middle East, Abu Dhabi
2001-2003
Customer Service Assistant
A fast-paced customer service division, three micro-assistance to ATM cards, credit cards, personal identification numbers, check books, and respond to customer inquiries, complaints and concerns.
In the middle of his term, in areas freed of all helpdesk computing speed and capacity of technical competence and communication, which has received several offers to monitor the area without the Executive.
Major contributions:
· Earned a reputation as a competent problem solver and effective status for customers willing to queue for more confident that their concerns will be carefully studied and resolved.
Identified gaps in existing forms interdisciplinary used to communicate information between the help desk and back office operations. Given sought approval of the supervisor of the division, building a case to case, which failed to ask critical data and were complicated to follow. New design has won praise from both departments to be rich, appearance wise.
· Lead the development of new chronic forms overcame the loss of data for a negative impact on customer satisfaction. Integrated follow-up written forms of information so that data such as “the destruction of the credit card” and the dates of “request received” dates could be monitored and recorded.
· Change the overall cash desk manual confusion is not English-speaking staff will be extracted and a summary of key points presented clearly, consistently remained true to the style of language control statements. Reduce the number of time 1 hour and 15 minutes.
· The standard working procedures that have overcome the shortcomings deriving from the lack of communication between government departments, arrears of work and temporary absences led to the exchange. Pictured job descriptions for the management of each product, a quick orientation, staffing needs replacement of the task. Each staff member familiar with the job requirements, the demand rate has fallen from 75% to 30.
· Recruits Trained new initiative, which will quickly improve the knowledge base of staff. New skills development has been to increase productivity and significantly reduces the work of late.
• Contribute to the achievement of the audit results released with the application of the simplification and standardization that met all essential criteria for accuracy, records management, and approval.
· Super colleagues, often serving up to 100 customers a day.
· Learn colloquial Arabic cuisine, non-English speaking “citizens”.
Consulting engineering firm Technip Abu Dhabi
1999-2000
Project Secretary
Strong organizational skills were essential for this role, in which each project used a minimum of six engineers in various disciplines, each requiring up to four documents engineering project, all to be carefully written, revised, corrected, and submitted a project within tight deadlines.
And conducted formal training “one-on-one” to the secretaries. Topics ran the procedures and daily operations, a standard document fonts, phrases, and formats, and telephone / electronic communication protocols.
· Coordinates successful logistics surrounding the technicians on site. The dates of the organizers, the door moves toward the oil fields, and has coordinated the publication of the document.
· Made presentations technically accurate and graphically strong balance sheet to interpret and present information on a monthly, quarterly, semiannual and annual increments.
Event · managed conferences and business meetings for customers and engineers. Produced, processed and distributed minutes of the meeting.
· Constantly buying stationery of the Ministry in the budget.
· Administrator unique location at the head of a project ADCO Buhasa high-level work, generates about 20% of its total revenues. Chaired all project documentation, presentation, report generation, home, and correspondence.
JOBSCAN the hiring of consultants in Abu Dhabi
1999
Receptionist / Secretary
Recorded and coordinating incoming and outgoing on the hectic society advisory system switchboard busy recruiting. They have made preliminary estimates of job seekers registering the skills and experience, and to maintain and update files and records of all candidates in a computer database.
Education | Education
Java Programming Certificate • Diploma in Application Programming
Bachelor of Nutrition and Dietetics
University of Chennai, India (1997)