Customer Service Manager – Business Software Resume
Jamie Hill
631Harmony Lane
Pleasantville, CA 94511
(921) 535-1211
Profile
Looking to transfer a huge success service to customers and customer relations expertise to a position in sales. Currently in a leadership position providing support to internal clients within a major software solutions firm. Context includes needs assessment, negotiate contracts, interacting with a diverse group of people from executives to administrative support staff, organize multiple functions on a daily basis. Excellent presentation and public speaking. More general information includes a sales position. Computer skills include Microsoft Windows 95, Microsoft Office 97, Office Oracle and Netscape Messenger.
EXPERIENCE
HELIX INTERNATIONAL, Houston, Texas
Manager, 1989 – Present
Provide support for up to 370 internal customers within a leading provider of software information management. Interact with vice presidents, sales managers, salespeople, sales managers, marketing managers, consultants, training managers and support staff. Assess needs, research products available and negotiate the purchase of computer equipment, peripherals, audio and visual equipment, voice mail, security, telephone and messaging services used to support our sales efforts. Negotiate contracts with suppliers and contractors. Develop a budget $ 100 000 and control all expenditures. Assist in the inventory of all computer equipment, photocopiers, audio and visual materials, security and telephone systems.
• Reduction of costs by negotiating better purchase prices from suppliers.
• Creation of all policies and procedures through a process of extensive growth.
· Setting up a monitoring system of postage that has created a very accurate invoicing process for each department.
• With different space allocation and operation of the insured to show the way back to the appropriate cost center.
· Employed as a sales manager before promotion to drive the regional administrator position in Houston, and then promoted to Director.
LINCOLN, Beale & Frank, Austin, Texas
Account Manager / Office Manager, 1982 – 1989
Phone service is sold as a dedicated account representative. Asked managers to managers of hotels and hospitals throughout Austin and surrounding counties. Served as customer service and office manager with over 100 coin-operated telephones throughout Houston, Austin and surrounding counties. He started the boot, repair services provided, problems solved, and manages all activities accounts payable and receivable. As director of the office, calculates all sales revenues balanced, balanced and deposited the credit card bills, manage accounts payable and receivable, and interacted with sales representatives to purchase products.
EDUCATION
Community College
Education: Point to Point Communications Management in the Law
Development teams and training of new leaders
Effective Interviewing