Customer Service Manager – Contract Management Resume
Robin Saunders
601 Harmony Lane
Pleasantville, CA 94188
(935) 315-1114
Customer Service Manager
Managerial career proven to increase sales and create and to exceed customer expectations. More than 13 years of experience in customer service, procurement and contract negotiations. Professional Manager, a strong work ethic and attention to detail. Strong leadership, problem solving and communication skills. Flexible, positive and responsive to change.
Relevant Experience
Full Service Glass Hill 1989 – Present
Director, Sales and Service
Director, Sales & Service, 1997 – Present
Appraiser, 1993 – 1997
Customer Service Technician, 1989 – 1993
• Increased sales by 50% the development and implementation of a market study which identified the target regions.
• Creating a marketing campaign the company has created a company logo and provide a professional-looking employee uniforms.
• Provided superior customer relations and proven ability to diffuse angry customers and to accurately assess customer needs.
• monitor and maintain training for all workers.
• Managed Inventory in excess of $ 100K.
• Advanced relationships with vendors and suppliers.
• Managed daily operations.
Other work experience
All Petersburg City Police Department 1986 – 1989
The veteran officer / dog handler
Halifax County Police Department 1982 – 1986
Police officer
Shepard Highlands Police Department 1981 – 1982
Armed Security Officer / Sgt Change
United States Marine Corp., 1976 – 1981
Police
Honorably discharged
Education
Northern Virginia Community College
Classes:
Public Speaking
Marketing & Sales Training
United States Military Police Academy