Customer Service Manager – Retail Sales Resume
Sat Sterling
104 Harmony Lane
Pleasantville, CA 14 513
(335) 135-414
Profile
Indicate that the result-oriented customer service professional. Excellent communication and problem-solving. Self-directed, team player. Dedicated to achieving customer satisfaction and meet or exceed the expectations of the company. Able to focus on a project to develop strategies and to meet or exceed deadlines. A strong relationship with employees, customers and employees, is based on the knowledge, skills and integrity. Computer literate, working knowledge of Windows 98, Excel 97 and Word, and JD Edwards software distribution system.
• Increased customer satisfaction and product delivery to a business acquisition and a 50% increase in sales.
• Coordination and implementation of the conversion of sales contracts in the format systems.
• Review of internal testing policies to improve delivery time and shipping accuracy.
• Organization of a new customer service processes in the warehouse Canadian public.
Professional background and experience
Maxwell Industries, Pleasanton, Illinois 1998 – Present
Customer Service Account Rep / Team Leader
• responsible for the management of five accounts with total retail sales ranging from $ 500K to $ 4M.
• Order Management, CRM, charge-back resolution and collections.
• Monitor inventory levels to ensure timely delivery of products.
• Provide leadership to the team to achieve department and monitor the workflow.
Manning, security tools, Inc., Uptown, Illinois 1995 – 1998
Customer Account Rep – Team Leader / Manager of Customer Accounts
Maintenance and operator of retail trade accounted for 50 +, including Ace Hardware, the actual value of hardware and U.S. stores.
• Managed and processed all the orders and sales contracts.
• Updating the system specifications and the information remains the customer’s account.
• act as a liaison between the production, sale and off-site storage.
• Resolution of differences in transport and billing errors. Posted AGR and credits processed and re-subscribe.
Medical Center Terrace, Terrace, Illinois 1991 – 1994
Customer Service
He is responsible for the great customer service provider of dental insurance management, including the choice of Fortune 500 companies.
• Implementation of employee training and evaluation.
• Complaints investigated and resolved through the grievance process.
Seminars / Workshops
• Team Building – 1997
• Excellence in customer service – 1996
• Skills Development Meeting – 1996
• Seven Habits of Highly Effective People – 1995
Education
University of Chicago, Chicago, Illinois 1986
Bachelor of Science, Horticulture