Customer Service Representative – Banking Resume
Drew Sterling
613 Harmony Lane
Pleasantville, CA 94511
(945) 513-1444
Career Profile
Customer Relations and Operations Manager with 15 years of experience in the financial services industry. Managing a series of management and administrative tasks for the needs of the company and with customers.
Work History
Doyle and Associates, Toronto, Ontario, Canada, 1999 – Present
Operations Manager / Customer Service
• Oversee administrative tasks such as answering and redirecting incoming calls, sorting and distributing mail and supplies.
• Conduct weekly staff meetings that describes the new services and to inform staff of procedural changes.
• Reliance to have security passwords, and combinations of opening / closing time. Authorized police officer in a prison, and opened branch.
• coordination of the goodwill of United Way fundraising campaign within the industry.
Global management concepts, Toronto, Ontario, Canada 1996 – 1999
Customer Relations Associate
• Meeting with prospective clients to refer to accounts, investments, loans and mortgages.
• Recognized as a service to convert customers to a multi-service customers.
• Evaluate, analyze, investigate and recommend solutions to credit customers.
• take mortgages, consumer loans and credit cards.
Global Management Concepts, Toronto, Ontario, Canada 1987 – 1996
Assistant Branch Manager
- Employed as assistant branch manager trainee and promoted to Assistant Branch Manager within a year.
- Development of the sales culture in the industry for the implementation of marketing activities and cross-selling.
- Development of a process of training new employees, including simplified procedures.
- Interviewed, hired and trained new staff to help facilitate the sector goals and objectives.
- Provision of staff training and guidance in product services and administration.
- Supervised all aspects of warehouse operation services.
Computers
Windows 98, Word, Word Perfect, Power Point, Excel, Lotus Smart Suite, data entry, Internet, E-mail
Education
Humber College, Toronto, Ontario, Canada 1987
BS, Business Administration Degree