Customer Service Representative – Best Resume
Tracy Anderson
9132 Sebring Circle, Los Angeles, CA 91131
Tel # (913) 511-0340 Email: tand23y@myisp.com
Customer Service Representative
PROFILE
Customer service professional with over 10 years of experience in the automotive service industry. Ability to establish close relationships with staff, customers and partners based on knowledge, professionalism and integrity. Areas of expertise include preparation of sales contracts, order processing, and maintain positive relationships with customers. Improving knowledge and skills through continuing education opportunities.
SKILLS SUMMARY
Proactive customer service ·, which serves as a liaison between technicians and customers.
• Presence of excellent phone and interpersonal skills.
Ability to understand in depth understanding of product features to better serve customers.
· Experience in the management of the department, staff training and supervision.
• The team has the experience of MS Word, Excel, Outlook, Act!, And automotive information system of the CMS.
EXPERIENCE
Sierra Automotive Services, Inc., Bakersfield, California
1998 -
Customer Service Representative
Maintaining 40 accounts total retail sales ranging from $ 500K to $ 4M. Order management oversight, customer relations, collections and recovery. Monitored inventory levels to ensure timely products. Provided leadership team to achieve department goals and monitor the workflow.
• Music player in the certification process of ISO 9000:2000 quality systems. Documented customer service, order entry and complaint procedures, said the quality policy of the personnel department.
· Tip of planning for all company procedures for process improvement.
· Start the tracking of development, real-time performance improved from 80% to 99%.
· Setting up a system of “low value” complaint. Dispute resolution improved by reducing the cost of treating “low value” requirements, resulting in better customer service.
Foothill Ford, Bakersfield, California
1994 – 1998
Customer Service
Total workforce by 5 professional customer service to ensure accuracy in order processing, quality customer service, performance and mastery of technology. Supported the administrative needs of the order processing and sales staff and parts department. Maintain standards of human resource policies and procedures of grant.
° Clear and entry system to improve the accuracy of the documentation, reduced shipping, and order entry errors. To facilitate better communication between departments.
· It has overseen the passage of the new productivity tool that significantly increases the precision of patterns and reducing errors.
• Programs regular staff training to improve knowledge of products, improve customer service.
· Developed a customized ordering process input to meet specific customer order, to improve the accuracy, timely delivery and customer satisfaction.
Valley Chrysler / Dodge, Bakersfield, California
1992 – 1994
Customer Service
Performed all aspects of customer support, including answering phones, coordinating special promotions and information about products and services. Handle incoming sales tasks, including processing of order entry and fulfillment. Resolve billing questions and disputes, which began customer calls, and performed data entry.
· Constantly dealing with all sales contracts and order parts without error.
· Verified information about the site to ensure the accurate processing of orders.
· Emissions permits it to go back and loans and bills to resolve the differences in shipping and billing errors.
EDUCATION
Bachelor of Arts (Communications), 1992
Valley College, Bakersfield, California
Continuing Education
Briefings new models – Dodge, Chrysler and Ford, 1992 – present
Safety and security professional customer service, 2001
Technology for the Automotive Industry, 2000
ISO 9000 Quality Assurance, 1998
The customer service management professional, 1996
Ford’s global parts inventory system – Customer Service Workshop, 1995
Effective customer service, 1994
Dodge Service Plans Overview of customer support professionals, 1993
Chrysler Customer Care, 1993
VOLUNTEERS
Valley Medical Center Hospice nurse
The guide dogs, fundraising