Customer Service Representative – Clothing Resume
Chris Fong
633 Harmony Lane
Pleasantville, CA 94138
(125) 553-1211
Skills Summary
• Excellent customer service skills.
• Excellent telephone presence and effective interpersonal skills.
• a broad and diverse knowledge of manufacturing processes.
• Strong attention to detail.
• Experience in training management personnel departments, and monitoring.
• Practical experience in production / security training.
• Computer literate / experience to maintain accurate records and reports.
Experience
Helix Clothing Company, Inc., New Brunswick, ME 1995 – Present
Customer Service Representative
• Promotion of sewing machine operator at the customer service in 1997, has a manufacturing background very well balanced to improve the effectiveness and value of the position of CSR.
• Took customer orders and daily process.
• Planning dactual equipment necessary to execute orders to meet deadlines.
• Worked closely with manufacturing to plan production and shipping of all finished products.
• Performed in order of arrival, goods are reserved for customer orders, dealing with revenue and maintenance costs of reports and sales forecasts.
• Interaction with customers extensively to maintain customer satisfaction.
• worked closely with manufacturing to ensure quality performance, precision and speed.
Manufacture of various positions 1990 – 1995
Electronics (2 years) – Manufacture of footwear (2 years) – working from home (1 year)
• Served as lead person during this period is a high-tech environment for 2 years and meet the supervisor, if necessary.
• Monitoring the quality of work, production and performance of employees in manufacturing high-end printed circuit boards.
• Wizard employs 11 people, trained new employees, monitoring quality of work and residence within dictated glasses.
• Communicate with various departments to get orders ready in time.
Computer skills
• Microsoft Excel, Word and Access (2 ½ years of total experience in these programs)
• specific software (enter and print orders)
• Have a PC (word processing, spreadsheets, Internet search and communication)
Education
Becker Jr. College, Worcester, MA
High School, Lisbon, ME
Diploma
Mechanic Falls Adult
Certificates gained
Customer Service Seminar / Basic Accounting / Clerical Studies / Windows 95