Customer Service Representative – Office Manager Resume
Jamie Hill,
104 Harmony Lane
Pleasantville, CA 94 518
(911) 155-1214
Qualifications Profile
· Result-oriented customer service representative with extensive experience in office management, business administration, accounting, database management, customer service, billing and relationship management.
· Extensive experience in financial management functions, including accounts receivable, accounts payable, payroll, and financial reports.
• The proven success of administrative policies, such as efforts to create spreadsheets, drafting correspondence, fielding customer inquiries, coordinating travel logistics, and reporting formats.
· Trends prosper in a rapidly changing business while staying focused on achieving business goals.
· Adept streamline business processes and improve levels of operational efficiency in multi-organizations.
· Master of foreign languages in Spanish, and Italian.
WORK EXPERIENCE
SBC – New Haven, CT
Present 2003
Customer Service Representative
Assisted in the roles of business administration, which increased productivity levels in the department. Always exceptional level of directory assistance for support.
Key achievement:
· Plays a key role in increasing levels of customer satisfaction through first class customer service skills.
SUPREME CAR WASH AND DETAIL CENTER – North Haven, CT
2002-2003
Administrative Assistant
Participation in the management of financial functions involving debtors and creditors. Managed administrative functions, including customer demand Fielding, spreadsheet creation, document preparation and filing of correspondence.
A key realization:
• Developing and presenting financial reports operating results, management has allowed us to make sound business decisions based on accurate financial position of the company.
IEE Communications – New Haven, CT
1998-2002
Manager
Manage accounting functions including cash management and financial. Trade payables are carried out functions such as communication with suppliers, for production controls and ensure payment.
Major achievements:
• Process to streamline operations within the office, which significantly increased levels of operational efficiency.
CERTIFICATION
Certified Office Manager – Hotel Institute Branford in Branford, CT
IT skills
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, QuickBooks, Quicken