Customer Service Representative – Online Sales Resume
Frances O’Malley
144 Harmony Lane
Pleasantville, CA 94488
(945) 455-4234
PROFILE
Customer Service intuitive and results-oriented
· With over 13 years of experience working in rapidly changing environments and stressful.
Whip · deserved reputation and improve productivity.
Computer skills • include Microsoft Office (Word, Excel and Outlook), and the remedy.
SKILLS
The needs assessment
, Customer Relationship Management
Arbitrate and resolve problems
Oversees the maintenance
Research / Information Analysis
Attendance at meetings
Staff Training
Processing / expedite orders and requests
Tour shipping / delivery
Prioritize time / projects
Billing / Collections
Create / store / distribution of reports
Order / inventory management supply
Ensure a quick response time
EXPERIENCE
QUIXTAR.COM – Houston, Texas
2003-present
Customer Service
Provide the customer with home products and services sold, and health aids and beauty. Clients served through the recording process and online ordering. Fixed order and shipping problems with UPS and U.S. mail. Achieved ordering, billing and collection.
DUKE ENERGY – Houston, Texas
From 1991 to 2003
(Formerly known as the Panhandle Eastern Corporation and PanEnergy)
Customer Service Representative (2000-2003)
He served as one of the four representatives of internal customer 8000. Ensure compliance. Clients Served in the log and into the database. Worked with new employees to create user names, passwords and access. Software remedy used to document the steps taken to solve problems. 1:24 maintain state of the call for a week of each month. Notify users of changes in applications.
· Request of contact for project managers, managers of the research system, programmers, software developers and backup for each part of the transmission upgrade project
Chaired weekly meetings · change control, which provided managers with information on changing the application
Customer Service Representative (1999-2000)
Participation in the Y2K project to ensure the availability of appropriate information to internal customers.
• Search and established supplier files for compliance
Presided over weekly meetings of change control, which provided information on the leaders to make timely decisions to meet the deadline Y2K
Representative distribution of reports (1995-1999)
Support the distribution of computer reports with the ledger, the gas plant accounting, billing revenue, and the Departments of gas measurement. Monitors and manages $ 1 million in supplies annually.
· Change the ordering process, became the only person, order supplies, order in bulk, the Group’s deliveries and reduce inventory by 50%, which saved costs for the posterior region of the foot to square
Programming Representative (1991-1995)
Worked with each department to coordinate the work and do some data were edited and ready for machining to create month-end reports for payroll, gas meters, billing and revenue ledger . Updated processing procedures. Reports prepared and presented. Provide programmers with recommendations to improve productivity. Trained new operators.
EDUCATION
Universidad del Mar – Corpus Christi, Texas