Customer Service Supervisor Resume
Lee Robertson
601 Harmony Lane
Pleasantville, CA 91388
(325) 535-3334
Business Leadership Profile
Focused, results-oriented professional with eight years experience in senior positions, including the management team 20. Customer service and proven ability to provide team leadership for maximum productivity. Proponent of effective communication to achieve business goals. Skilled in developing and implementing training programs with a high degree of energy and enthusiasm.
Skills include:
• Management Multi-tasking/workload supervision, training and career coaching
• Development / delivery of reports and presentations of research and analysis
• Call Center Operations, Financial Transactions
• Dispute Settlement Negotiations
Computer skills
Microsoft Office, Word, Excel, PowerPoint, ACD Reporting, Workforce Management Netforce, Proprietary banking packages and call center software
Work History
Vantage Wireless, Wellington, CT 1999 – Present
Present
Customer Service Supervisor
• Directed teams of up to 20 CSRs to exceed expectations for service
• Measures taken to ensure optimal response times and service level problems led degenerate approved budgets
• Analysis of reports of the team and individual statistics compiled, designed and implemented incentive programs to improve the statistics, while AQ
• If the performance of training and career development strategies to be implemented
• The trained team of peers and supervisors on new products and policies
• provide solutions to software and hardware problems routinely, as well as continuing education
• SWAT team manager, team leader for the selection Family Party
1999
Customer Relations Senior Specialist
• Assist the team with problems of escalation, it takes a strong negotiating skills to save accounts
• training procedures designed to maintain relations
• Contact the ministry has contributed to the training and planning
• He served in the culture for the team to success, developed a PowerPoint presentation and facilitated the team’s report to the Board and Region Northeast Regional President of the fundamental values of integrity Vantage
Results:
• exceeded the target of 95% shop
• Price received SuperStar, nominated for the Award Manager
• Earned North Region Customer Service Award Recognition
Hogarth West Group / personal Opportunities, Hartford, CT 1998 – 1999
Special Projects Consultant Northeast Bank & Trust
The development of procedures and training for deposit services, new recruits trained in warehouse operations, assessment of individual needs, worked with staff and management in the implementation of procedures to achieve the goal of creating sounds flow the department.
Axis of cellular technologies, Wethersfield, CT 1997 – 1998
1997 – 1998
Technical Support Representative
Training programs developed and implemented for call centers in-house and outside, groups of up to 20 training facility, interviewed, trained and supervised support staff assisted with the development of MIS improvements computer programs in-house.
1997 – 1997
Analysts Carrier
Robert Jones has temporal, Hartford, CT 1997 – 1997
Wintonbury Bank & Trust, Wintonbury, CT 1995 – 1997
1996 – 1997
ATM Services Representative
ATM scaling Solves customer problems studied in fraud control and bank branches formed in the CTR and respect for BSA
1995 – 1996
Deposit Services Representative
Researched and resolved disputes, banking legal elements represented and acted as liaison counsel for Bank, developed a written procedure to facilitate the training of new employees and temporary staff
Connecticut Real Estate Services, Hendro, CT 1995 – 1995
Centurion Level Producer Personal Assistant and the replacement of Secretary vacation
Use the MLS database marketing assistance, research, communications, real estate principles and complete, of course, the practice
Ambrose and Dechen Issacson, Inc., White Plains, NY 1994 – 1995
Assistant Sales Representative in Commercial Real Estate Company
Kirby Bags, Hendro, CT 1992 – 1994
Real Estate Legal
Education
1995 Manhattan College City
Finance
Departmental Honors
Internships
Cummings, Relocation Services, Norwalk
Assistant Property Services
Colrain Securities Satterly, Harrison, NY
Marketing Assistant
Continuing Education
• Management of the priorities of treatments for a number of civilian administrators
• Coaching for success based on the results of leadership
• What is most important (time management.) Project
• Respond to the stage of conflict – Leadership Transition