Director of Organizational Development Resume
Renee McEvoy
133 Harmony Lane
Pleasantville, CA 94 232
(915) 533-1114
Summary
Administrative Management Engineering / Operations / Process
Professional career reflects over 20 years management, training, sales support, organizational development and change strategies in the highly competitive insurance products and regulated in a diligent and service industry. They have a proven track record of success for internal efficiency and increase the participation of organizational goals and objectives, while generating processes to improve corporate profitability.
Management experience is improved in addition to professional development: interviews with employees and consulting, workshops, cultural gap, creating a climate of customer-oriented service, effective management of meetings, Office Life Management I & II (LOMA), delegate for the excellence and professional development and change management processes.
Some results
• Responsible for all organizational development and human resources, including but not limited to adjustments in recruitment, hiring, training, performance appraisal and pay for the organization of 1200 employees in a tri-state area.
• The rules for coordinated action to increase competition and strengthen the identification of the objectives of the company, efforts have led to increased productivity by 106%.
• Establish productivity goals lead to a 75% reduction in absenteeism and turnover reduced.
• Lead free to motivate employees towards profitability, with the “first” for more than a bonus program.
• Work processes Re-engineering department claims to eliminate the backlog in 15 months 6 weeks and maintained an ongoing requirement for recovery in 3 days, treatment of more than 30,000 requests per month.
• deftly negotiated outside the network requests the seller to national savings of $ 30K per year.
• develop strategies to achieve the division of delay “at home” with an annual savings of $ 250K.
• Participation in the Managed Care Committee, in cooperation with four doctors, CFO and VP of operations, to develop protocols and monitoring programs that lead to the improvement of the budget by 66% per year.
• Search by company management to form the first three classes of new employees to start the operations of large, resulting in the growth of the division from 6 to 45 people in 6 months.
• establish policies and training programs for the company with 120 employees in sales support in seven states.
• Monitoring the conversion of paperless processing and improved processing technology 100%.
Work History
Bradford Insurance Company, Indianapolis, Indiana
2000 – Present
Claims
Health Network in Indianapolis, Indianapolis, Indiana
1997 – 2000
Director Compensation Directors / Director of Customer Service
Mutual Insurance Company, Indianapolis / Denver, Colorado
1992 – 1997
Claims Supervisor / Director of Training
Hartford Life Insurance Company, Indianapolis / Minneapolis, Minnesota
1979 – 1992
Director