Hospitality General Manager Resume
Christopher A. Deaver
334 Hummingbird Lane
Porterville, CA 93388
(523) 331-1084
Goal
Location in hotel management with a track record of success in the hospitality industry is an important value.
Summary of qualifications
• many years of successful experience in Hospitality Management.
• Expertise in the management of domestic operations.
• Human resources management experience in recruiting, interviewing, employee theft prevention, and personal development.
• Good communication skills with the ability to generate comprehensive reports, giving great presentations and interact with employees and management from various backgrounds.
• Consistently recognized as being able to lead a team, take initiatives to analyze the market, and provides details of management.
Experience
Courtyard Marriott, Porterville, CA
1999 – Present
General Manager
Selected as General Manager of 200 room facility to produce an annual income of $ 4,000,000. Responsible for all hotel operations including staffing, programming, accounting, reservations, accounting and security.
• staff turnover reduced by 35%, which improved productivity.
• Improved accounting department with new procedures.
• Increased visitor satisfaction surveys by 25%.
Days Inn, Bakersfield, California
1994 – 1999
Operations Accounting Manager
Directed accounting activities of $ 4 million of revenue hotel operations. Features include budgeting and reporting.
Days Inn, Bakersfield, CA
1998 – 1999
Operations Manager
Managed all daily operations of the hotel. Responsible for personnel, housekeeping and dining services.
• Improved customer satisfaction scores by 35%.
• Control $ 40,000 monthly budget for cleaning.
• Increased productivity through training of staff.
Harrington Hotel, Bakersfield, California
1997 – 1998
Front Office Manager
He served as Manager of Receiving a 400-room, full service hotel generates $ 12 million per year. Provide customer service, reservations made and inhabited by several phone lines.
Hyatt Hotel, Fresno, California
1997 – 1997
Food & Beverage Manager
Responsible for all food service facilities in room 200. Volume cafe run high. Ensure compliance with the quality of health and food department.
Education
Professional Development
Course work in progress: Food Preparation, command and control inventory costs, Food and Labor, the maximization of profit, customer service skills, managing difficult employees, safety, health, management treasury and accounting day.
California State University, Bakersfield, CA
1996
BA, Hotel Administration
GPA: 3.5
HOSPITALITY ‘International University, Los Angeles, CA
1995
BA, Hospitality Management
GPA: 3.68